Enable your customers to manage their account and control their services themselves!

With the increased competition and the growing rise in churn rates, network operators are looking for new ways of improving the service and customers' experience to attract and retain subscribers.
Be close to your customers and let them choose their preferred communications way!

To help operators to develop subscriber's loyalty and to gain new clients, EVISTEL has developed the self-care solution. Thanks to this solution, customers can handle and manage their account themselves: they can consult their bills, their remaining credit, change their profile, get dedicated information, activate services, recharge their account...
EVISTEL self-care completes the customer service by providing a new link between the customer and the operator.


The self-care solution has been designed according to the following key ideas and requirements:

- simple access via any bearer: customers can access self care via SMS, USSD, Voice (IVR), Web/WAP.
- any service can be performed: credit inquiry, credit recharge, bill inquiry, service activation (roaming, GPRS...), information delivery, promotion information and activation, change of subscription, credit transfer, credit request...
- real-time charging can be applied to self care actions: free of charge, fixed fees, first time free...
- transparent integration with existing applications.


The self-care solution is part of the EVISTEL USSD Center and is based on the DASP (Data Service Platform), the EVISTEL carrier grade service platform which is fully compliant with open market standards such as 3GPP, ETSI, GSM, ANSI IETF and OMA standards.


Benefits for operators:

- Improved customers' satisfaction leading to increased loyalty and gain of new customers
- Flexible, scalable and easy to use platform that integrates into legacy networks reusing all network capabilities
- Short ROI