Technical support

All EVISTEL solutions are delivered with monitoring interfaces (MIBs and SNMp traps), monitoring tools, back-up systems....

In addition, our customers can subscribe to a technical support contract.
Three maintenance services can be offered:

1. Warranty
    
2. Remote maintenance
   Remote maintenance services can be offered on a standard basis contract which allows accessing our technical support desk during working hours, or on an extended maintenance contract that allows accessing our technical support desk 24 hours/7 days a week.
   A ticketing tool is provided for issues follow-up.
   Remote maintenance is available worldwide.
    
3. On site maintenance can be provided by EVISTEL local teams or in collaboration with our support partners.